Dialing Instructions

THIS IS AN UPDATED VERSION. PLEASE REPLACE THE OLDER VERSIONS OF THIS FILE.

PLEASE SAVE THIS FILE FOR YOUR RECORDS AND FUTURE REFERENCE !

*********************************************************************************************

To make a call FROM the U.S.A. or CANADA:

1 - Dial ANY ACCESS CODE ^*) :

ENGLISH LANGUAGE PROMPT: 1+(718) 552-3473 or 1+888-999-0966 or 888-999-0705, BACK UP

^*)YOU CAN DIAL THESE CODES FROM ANY TOUCH-TONE PHONE IN THE U.S.A. or CANADA. IF USING ROTARY/PULSE PHONES, HIT "*" (ASTERISK / "TONE" BUTTON) PRIOR TO DIALING.

2 - Enter the PIN NUMBER + # ["POUND" KEY]

IMPORTANT NOTES: DEFAULT PIN =7 DIGITS OF YOUR BILLING TELEPHONE NUMBER, W/O THE AREA CODE (BTN) + 3 RANDOMLY ASSIGNED DIGITS.

IF YOU EVER WISH TO CHANGE YOUR PIN TO MORE EASILY MEMORIZABLE, PLEASE LET US KNOW AND WE'LL CUSTOMIZE YOUR PIN TO YOUR LIKING !

IN MANY CASES, YOU WILL NOT HAVE TO ENTER YOUR PIN#, PLEASE, SEE DETAIL IN #3 & 4, BELOW !

3 - Enter destination number:

INTERNATIONAL: 011 + country code + city code + number + # ("POUND KEY", once)

DOMESTIC: 1 + are code + number + # ("POUND KEY", once), in the U.S. or Canada

HINT-1: If you make an error while dialing or you would like TO MAKE ANOTHER CALL press the ## ("POUND KEY", twice),

and you will be given choice to dial only the destination number, skipping dialing access number and PIN again !

HINT-2: TO RE-DIAL THE SAME DESTINATION NUMBER, SIMPLY PRESS the #### ("POUND KEY", FOUR [4] TIMES; NO PAUSE!) WITHIN THE FIRST 60 SECONDS

- THE LAST NUMBER WILL BE RE-DIALED AUTOMATICALLY AND FREE OF CHARGE !

HINT-3: to find out your remaining budget balance on the account, hit the *** ("STAR KEY") 3 times.

DEAR CUSTOMER, THANK YOU FOR YOUR INTEREST IN MKTC TELENET. HERE ARE THE MAIN OUTLINES OF THE NEW ENHANCED SERVICES: 1 - THE INTERNATIONAL AND DOMESTIC DESTINATIONS' RATES FROM YOUR MOBILE PHONES ARE THE SAME, OR MAY BE EVEN LOWER AS FROM YOUR LANDLINES, HOME OR OFFICE ! **

HOWEVER, Mobile destinations rates YOU ARE CALLING TO may vary! Please call our office for rates to mobile destinations or follow THIS LINK TO FIND OUT IF THE NUMBER YOU ARE ABOUT TO DIAL IS MOBILE OR FIXED LANDLINE: http://www.numberingplans.com/?page=analysis&sub=phonenr .

ALSO, USING A TOLL-FREE ACCESS# VS. LOCAL ACCESS#, MAY INCREASE YOUR ACTUAL RATE.

** 2 - YOU WILL HAVE TO DIAL ANY OF THE ACCESS NUMBERS TO USE THIS SERVICE, SOME OF WHICH ARE NOT TOLL-FREE (SEE LIST ABOVE). TO TAKE ADVANTAGE OF OUR LOWER RATES WHEN CALLING FROM YOU MOBILE PHONES, WE RECOMMEND USING THE LOCAL ACCESS NUMBER(s), AS MOST ECONOMICAL, SINCE MOST OF MOBILE SERVICE PROVIDERS ARE NOW OFFERING FREE NATIONWIDE LD , SO YOU MOST LIKELY WON'T INCUR ANY ADDITIONAL LD CHARGES. THE SAME APPLIES IF YOU HAVE AN UNLIMITED DOMESTIC CALLING PLAN ON YOUR LANDLINE PHONE[s].

IMPORTANT: PLEASE, MAKE SURE THAT THERE IS A BLOCK ON THE DIRECTLY DIALED INTERNATIONAL CALLING ON YOUR WIRELESS ACCOUNT / MOBILE PHONE.

EVEN THOUGH, MOST OF WIRELESS PROVIDERS DO PUT THAT BLOCK AUTOMATICALLY, SOME DON'T. IF THAT'S THE CASE, PLEASE CALL YOUR WIRELESS CARRIER

AND ASK TO PERMANENTLY BLOCK YOUR INTERNATIONAL CALLING. BECAUSE, IF YOU DO DIAL DIRECTLY 011+ETC., BY MISTAKE OR FORGET TO ENTER ACCESS CODE,

YOUR CALL WILL BE CARRIED BY YOUR MOBILE PROVIDER AT AN UNUSUALLY HIGH RATE, WHICH COULD BE UP TO $4/MIN !

3 - UP TO 6 MOBILE OR LANDLINE DOMESTIC PHONE NUMBERS CAN BE REGISTERED AT SIGN-UP OR AT ANY TIME THEREAFTER AS "RECOGNIZED",

SO THAT YOU WON'T HAVE TO ENTER YOUR PIN. ADDITIONAL LINES MAY BE ADDED UPON REQUEST.

4 - IF YOUR REGISTERED LANDLINE OR MOBILE PHONE's CALLER ID (CID) INFORMATION IS NOT BLOCKED AND IS RECOGNIZED BY OUR SWITCH, THE SYSTEM WILL PROMPT YOU DIAL

THE DESTINATION NUMBER DIRECTLY: 011+ETC., AFTER ENTERING ANY ACCESS NUMBER, WITHOUT HAVING TO ENTER A PIN. IF CID IS BLOCKED OR NOT RECOGNIZED, YOU WITHOUT HAVING TO ENTER A PIN. IF CID IS BLOCKED OR NOT RECOGNIZED, YOU

WILL BE PROMPTED TO ENTER THE 10-DIGIT AUTHORIZATION NUMBER (PIN). DEFAULT PIN =7 DIGITS OF YOUR BILLING TELEPHONE NUMBER (BTN), W/O THE AREA CODE, + 3 RANDOMLY ASSIGNED DIGITS. ALSO, CUSTOMIZABLE AT YOUR REQUEST ! IF YOUR CID IS PERMANENTLY BLOCKED, TO TEMPORARILY UNBLOCK CID FOR THE TIME OF A PARTICULAR CALL, YOU MAY DIAL *82 PRIOR TO THE ACCESS CODE, OR PROGRAM *82+<ACCESS CODE> INTO ONE-TOUCH MEMORY. TO PERMANENTLY UNBLOCK CID, PLEASE CONTACT YOUR MOBILE PROVIDER.

5 - ANY AND ALL AIR TIME, ROAMING AND THE LIKE CHARGES FROM THE MOBILE SERVICE PROVIDER, IF ANY, REMAIN UNAFFECTED, SINCE MOST OF WIRELESS CALLING PLANS

AUTOMATICALLY INCLUDE UNLIMITED DOMESTIC LONG DISTANCE AT NO ADDITIONAL CHARGE. OUR SERVICE ONLY AFFECTS THE PEAK AIRTIME MINUTES PORTION OF YOUR MOBILE

SERVICE, SAME AS ANY REGULAR CALL WOULD.

6 - FOR ADDED CONVENIENCE, YOU CAN PROGRAM YOUR MOBILE PHONES' ONE-TOUCH, SPEED-DIAL MEMORY OR CALLING CARD DIALING FEATURES SO THAT ACTIVATION OF OUR SERVICE TAKES LITERALLY ONE OR TWO BUTTON HITS, NOT 11-24 ! THESE FEATURES ARE MODEL-SPECIFIC, PLEASE REFERENCE YOUR PHONE MANUAL. 7 - CALLS FROM PUBLIC OR PRIVATE PAYPHONES MAY OR MAY NOT INCUR A ONE TIME PER-CALL SURCHARGE, DEPENDING ON THE OWNER / OPERATOR. 8 - YOU CAN USE THIS SERVICE AND THE SAME PIN TO CALL FROM ABROAD, TOO. A LIST OF ACCESS CODES FROM INTERNATIONAL COUNTRIES IS AVAILABLE UPON REQUEST. PLEASE, CONTACT US BEFORE YOU TRAVEL OVERSEAS, OR TO ARRANGE FOR YOUR BUSINESS ASSOCIATES OR RELATIVES' ABILITY TO USE THIS SERVICE FROM FOREIGN COUNTRIES.

9 - THE SYSTEM MAY BE SET TO START REMINDING YOU WHEN YOUR BALANCE DROPS BELOW $10. THIS IS DONE WITH YOUR CONVENIENCE IN MIND AND IN ORDER TO PREVENT UNEXPECTED DISCONNECT IN THE MIDDLE OF YOUR CONVERSATION TO GIVE YOU SUFFICIENT TIME TO RE-CHARGE, FUND YOUR ACCOUNT. ALSO, YOU DON'T HAVE

TO WAIT FOR THE REMINDER TO FULLY PLAYBACK, JUST START DIALING YOUR DESTINATION NUMBER AND IT SHOULD OVERRIDE THE RECORDING. IT IS ALSO POSSIBLE TO ACTIVATE / DEACTIVATE THE REMINDER / AUTO-RECHARGE FEATURES BY CALLING CUSTOMER SERVICE OR YOUR AGENT. CREDIT / DEBIT CARD AUTO-RENEWAL IS AVAILABLE FOR YOUR CONVENIENCE.

PLEASE, PRINT OUT THESE INSTRUCTIONS FOR YOUR FUTURE CONVENIENT REFERENCE.

IF YOU HAVE ANY QUESTIONS OR WOULD LIKE TO ORDER ADDITIONAL SERVICES, PLEASE CALL OR E-MAIL US - WE'LL BE HAPPY TO HELP !

THANK YOU AGAIN FOR CHOOSING TELENET AS YOUR TELECOMMUNICATIONS PROVIDER. HAVE A GREAT COMMUNICATIONS DAY !

E.G., A CALL TO MOSCOW, RUSSIA WILL BE RATED AT 0.5, 1, 2 OR 4.5 CPM FROM BOTH YOUR LANDLINE(s) AND MOBILE PHONE(s) VIA A LOCAL ACCESS#, DEPENDING ON YOUR RATE PLAN.

HOWEVER, Mobile destinations rates YOU ARE CALLING TO may vary! Please call our office for rates to mobile destinations or see the rate table sent to you initially.